CARVO — Terms of Service

Effective date: 4 March 2026
Issued by: Velsio Ltd (Company No. 17068824)

1. Introduction and Acceptance

These Terms of Service (“Terms”) govern your access to and use of the CARVO platform (“Service”) operated by Velsio Ltd (“we”, “us”, “our”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

2. Definitions

“Account” means your registered user account on the Service.
“Organisation” means the company or business entity you represent when using the Service.
“Service” means the CARVO web application, APIs, and related services provided by Velsio Ltd.
“User Data” means all data, documents, and information you upload to or create within the Service.
“Subscription” means a paid plan (Pro or Team) that unlocks additional features and capacity.
“Free Plan” means the no-cost tier of the Service with limited features and capacity.

3. Description of Service

CARVO is a shipment management platform designed for European importers. The Service allows you to track shipments, manage trade documents, calculate landed costs, and maintain compliance checklists.

Important Limitations

CARVO is an information management tool. It does not provide freight forwarding, customs brokerage, or logistics services.
CARVO is not a freight forwarder, customs broker, or carrier. We do not arrange, facilitate, or guarantee the transport of goods.
Customs fields (procedures, HS codes, duty calculations) are provided for record-keeping purposes only. They do not constitute customs advice and should not be relied upon for customs declarations.
AI-assisted document extraction provides suggested values only. Extracted data is not guaranteed to be accurate and must be reviewed and confirmed by the user before use.
You are solely responsible for compliance with all applicable import/export regulations, customs requirements, and trade laws in your jurisdiction.

4. Accounts and Registration

To use the Service, you must create an account using a valid email address. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must provide accurate and complete registration information. Business accounts should be registered by an individual authorised to bind the Organisation to these Terms.

You must notify us immediately at contact@getcarvo.com if you become aware of any unauthorised use of your account.

5. Subscriptions, Billing, and Payment

5.1 Plans

The Service is available in Free, Pro, and Team tiers. Each tier has defined limits on features, users, storage, and capacity as described on our pricing page.

5.2 Billing

Paid Subscriptions are billed monthly in advance via Stripe. You authorise us to charge your designated payment method for all Subscription fees.

5.3 Renewals and Cancellation

Subscriptions renew automatically at the end of each billing period. You may cancel at any time through the Settings page. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

5.4 Free Beta Period

During any beta period, certain features may be available at no charge. We reserve the right to modify or discontinue beta features and to begin charging for features that were previously offered free of charge, with reasonable notice.

5.5 Price Changes

We may change Subscription prices with at least 30 days' written notice. Price changes take effect at the start of the next billing period following the notice.

6. User Data and Intellectual Property

6.1 Your Data

You retain all rights to your User Data. By using the Service, you grant us a limited licence to store, process, and display your User Data solely for the purpose of providing the Service to you.

6.2 Our IP

The Service, including its design, code, features, and documentation, is owned by Velsio Ltd and protected by intellectual property laws. Nothing in these Terms grants you any right to our trademarks, logos, or brand assets.

6.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual licence to use such feedback without obligation to you.

7. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
Upload or transmit any malicious code, viruses, or harmful content.
Attempt to gain unauthorised access to the Service, other accounts, or related systems.
Interfere with or disrupt the Service or impose an unreasonable load on our infrastructure.
Reverse-engineer, decompile, or disassemble any part of the Service.
Use the Service to store or process data subject to heightened regulatory requirements (e.g. payment card data, health records) unless expressly supported.
Resell, sublicense, or make the Service available to third parties without our written consent.
Use automated scripts or bots to access the Service except through our documented API.

8. Data Retention

We retain your User Data for as long as your account is active. Upon account closure, we provide a 30-day period during which you may export your data. After this period, User Data is permanently deleted from our systems.

Customs record-keeping: Many jurisdictions require importers to retain customs-related records for a specified period (typically 3–7 years). It is your responsibility to ensure you maintain copies of any records required for regulatory compliance independently of the Service.

9. Third-Party Services and Integrations

The Service may integrate with or rely on third-party services (including but not limited to Supabase, Stripe, Resend, Anthropic, and Mapbox). Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or security of third-party services.

10. Disclaimers and Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We do not warrant the accuracy, completeness, or reliability of any data, calculations, or AI-generated content provided through the Service.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VELSIO LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).

12. Indemnification

You agree to indemnify, defend, and hold harmless Velsio Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your User Data.

13. Suspension and Termination

We may suspend or terminate your access to the Service at any time if you breach these Terms, if required by law, or if we reasonably believe your use poses a risk to the Service or other users.

You may terminate your account at any time by contacting us at contact@getcarvo.com or through the Settings page.

Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days to allow export, after which it will be permanently deleted.

14. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Velsio Ltd regarding the Service.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
Notices. Notices to Velsio Ltd should be sent to contact@getcarvo.com. Notices to you will be sent to the email address associated with your account.

17. Contact

Velsio Ltd
Company No. 17068824
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Email: contact@getcarvo.com